![]() ![]() The recored message states that I have already called and they will respond ASAP and they give a number you can text for additional help. ![]() When you call Bump Boxes, there is no direct way for me to speak with a customer representative. ![]() I have sent emails inquiring how my expired credit card continued to be charged every month and why I did not receive monthly emails from them with no response to my questions. During the last 2 years, the cost of the boxes went from $38.16 to $41.33 again with no notice by email. I have not received an email from them in over 2 years, coinciding when my subscription was cancelled. I am confused as to why there would be communication from me regarding any issues because I cancelled after 6 months? Also, I received an email every month during the 6 month subscription detailing what would be in the box, if I wanted to make any changes and ship date. If I did not cancel the subscription and wanted my daughter to continue receiving the boxes, I would have definitely changed her address! They state there has been no communication from me regarding changes to my account or missed shipments. They continued to charge my card every month as a "virtual payment". The credit card I used to purchase the initial subscription expired 3/22. As of today, I have not received a return call and they continue to email me that they have "no record" of me cancelling after the 6 month subscription. I immediately went online and discovered my account was still active and 26 boxes were charged for a total of $960 and delivered without a current subscription and valid credit card! I cancelled it again and called and emailed the company. I discovered on 5/4/23 they have been charging my credit card $41.33 every month and delivering boxes to a residence my daughter moved from 7/21. My daughter had her baby and therefore would no longer benefit from receiving the boxes. I called Bump Boxes and cancelled the subscription when the 6 months were complete. I ordered a 6 month subscription for my daughter 9/1/20. Consumers be aware before ordering from Bump Boxes ![]()
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